Project Manager, Services LATAM
(Ref #D2LPMLA)

General Description:

The Project Manager, working as part of the Project Management group within Professional Services, will oversee the planning, implementation and tracking of single or multiple client projects from beginning to end, including responsibility for project scope, costs, and deliverables.

The Project Manager will have the ability to manage and implement projects from initiation to final operational stage. The ideal candidate will have the ability to lead empowered, matrixed, virtual teams to include Desire2Learn, the Client and potentially 3rd party personnel. Ability to develop, administer and control the budget and P&L for the project. Ability to work flexible hours and travel as required.

Division/Department: Professional Services

Type of Position: Full-time

Location: Kitchener, ON

Main Duties:

  • Oversee the implementation of small and large projects to customers
  • Work with the Sales organization on project proposals, bids, contracts, estimates, and schedules
  • Lead the project team in determining client requirements and translating requirements into operational plans
  • Develop and manage project plans/charters; obtain appropriate client and Desire2Learn approvals and sign-offs
  • Determine, monitor and review all project economics to include costs, operational budgets, staffing requirements, resources, and risk
  • Identify and assemble the appropriate blend of resources to meet project needs and requirements; manage sub-contractors as required
  • Develop and manage project schedules and budgets in order to deliver the project on-time and on-budget
  • Create communication plans, ensuring that appropriate information is exchanged among key stakeholders
  • Plan, schedule, monitor, and report on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc.
    • Undertake regular status review meetings among project team members and clients
    • Prepare and/or present project status reports to various levels within management and the client
  • Develop project control and reporting procedures and manage changes in operational plan
    • Control project requirements, scope, and change management issues
  • Establish appropriate metrics for measuring key project success criteria
  • Identify and assess risks, severity and impacts; determine and implement risk mitigation strategies, communicate risk to client and internal to Desire2Learn as appropriate. Manage and mitigate all risks throughout life-cycle of project
  • Coach and advise team members to accomplish project goals, to meet established schedules, and resolve technical/operational issues
  • Manage client’s expectations; understand client’s point of view & needs while keeping Desire2Learn’s interests in mind; Promote a Win/Win attitude with the client; follow up and follow through on commitments responsibly
  • Proactively influence clients to apply project planning methodologies
  • Conduct post project reviews / lessons learned
  • Ensure adherence to legally binding requirements
  • Integrate and use Project Management methodologies
  • Maintain awareness on emerging technologies and project management techniques
  • Manage multiple concurrent projects

Work Experience and Qualifications:

  • Minimum 3 years’ experience in a project management (preferably consulting or implementation-to-client relationship) role
  • Strong knowledge of the practices, procedures and principles of project management, sufficient to analyze detailed concepts, and apply these in a range of related subjects or functional areas
  • Ability to handle many small projects at one time, or a few medium/large projects
  • Professional services / customer servicing project management experience preferred
  • Confident and knowledgeable in Information Technology, including systems development lifecycle, business modelling, systems integration/implementation, methodologies, estimating and architecture
  • Familiarity with end-to-end project lifecycle including business case definition, requirements & architecture through development & implementation
  • Understanding of the basic practices, procedures and principles of project management, sufficient to analyze detailed concepts, and apply these in a range of related subjects or functional areas
  • Competent in use of MS Project, MS Office, MS Outlook, MS Visio and other office tools
  • Strong organizational skills
  • Works proactively and independently
  • Excellent written and oral communication skills
  • Fluent in Brazilian Portuguese and English, both written and oral

Education Recommendations:

  • Post-secondary degree or equivalent experience
  • PMP certification considered an asset

Apply Now

We thank all applicants in advance for their interest. To make the best use of your time and ours, only those applicants whose profiles closely match our requirements will be contacted directly.



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