Perguntas sobre comportamento em entrevista de trabalho.

Hoje está muito em uso o entrevistador fazer perguntas sobre comportamento em entrevista de trabalho. Em inglês elas são as famosas behavioural questions. Entrevistas baseadas em perguntas sobre comportamento, têm por objetivo descobrir como que o entrevistado age em específicas situações de trabalho. A lógica é: Sua atitude no passado vai pré-dizer qual será sua atitude no futuro. Pessoalmente falando essas perguntas para mim não são fáceis, elas me confundem e as vezes acabo falando o que não devia. As vezes o próprio momento em que elas aconteceram não foi apropriado para uma reação devida, e também fica difícil relembrar em tempo hábil uma situação que possa ser contada sem lhe comprometer. Outro ponto é que, todos os dias de nossas vidas aprendemos algo de novo, então por que o que poderíamos fazer no futuro interessa menos do que fizemos no passado. Eu não acredito que este tipo de pergunta possa garantir que um candidato seja melhor do que outro.

As perguntas sobre comportamento são mais diretas e específicas do que as perguntas tradicionais. Exemplos:

  • Dê um exemplo de quando usou a razão para resolver um problema;
  • Conte-me sobre uma ocasião quando você alcançou uma meta e como você fez isso.
  • Descreva uma decisão que tomou que não foi popular e como você lidou com isso.
  • Você já foi além do que era esperado de você em uma tarefa? E como foi?
  • Como você lida com uma interrupção na sua agenda diária. Dê um exemplo de uma vez em que isso aconteceu.
  • Já teve que convencer um grupo a trabalhar em algo que eles não estavam tão entusiasmados. Como fez isso?
  • Você já teve uma situação difícil com um colega? Como foi?
  • Me conte sobre uma época em que você trabalhou sob pressão?

Como se preparar para uma entrevista baseada em seu comportamento profissional no passado.

Não é possível determinar antes qual será o tipo de entrevista até que você já esteja sentado (a) na sala de entrevista. Lembre-se que deve preparar para perguntas tradicionais também, desde que, nem sempre há como saber como será. Eu tive uma entrevista para gerente de caso “case manager” para o Ontario Works e quando recebi a chamada para agendar a entrevista eu fui informada que as perguntas seriam de comportamento. Com essa informação foi mais fácil treinar.

Se a entrevista for com perguntas sobre comportamento, refresque sua memória e considere algumas situações especiais ou projetos que você teve que lidar com eles. Você pode usá-los como base para suas respostas. Prepare histórias que ilustrem situações em que você foi bem sucedido resolvendo problemas ou fez seu melhor trabalho. As histórias são úteis e irão lhe ajudar a dar respostas significantes em uma entrevista sobre comportamento. Lembre-se de não citar nomes, não fazer críticas e apenas mencionar os fatos e como você resolveu a situação. Tenha em mente também que um comportamento aceitável no Brasil, pode não ser aceito aqui, portanto, é bom que escreva perguntas e respostas e peça alguém para ler e dizer se soam bem antes de começar a ensaia-las.

Reveja a descrição do anúncio caso você o tenha ele lhe dará indicação do que querem ouvir em uma entrevista.

Durante uma entrevista baseada em comportamento

Se você não estiver certo como responder uma pergunta durante a entrevista, peça mais esclarecimentos. Inclua em sua pergunta os seguintes pontos:

  • Se querem uma situação específica;
  • As tarefas que são necessárias;
  • Como você agiu na situação;
  • Os resultados, o que aconteceu no final.

Lembre-se que não há respostas certas ou erradas. O entrevistador está apenas tentando entender como você se comportou em uma determinada situação. A forma que você responderá irá determinar se você é a pessoa adequada para preencher a vaga que o empregador está oferecendo.

Escute atentamente, seja claro (a) e rico em detalhes quando responder, e mais importante, seja honesto.

Cada um tem seu próprio estilo para treinar, praticar e estudar. Eu respondi todas as perguntas abaixo à mão, depois digitei e imprimi. Toda vez que tenho entrevista eu leio e as re-leio.

Exemplos de perguntas sobre comportamento em inglês:

General

1.  What makes you a good fit for this position?

2.  What do you see as your strengths? Weaknesses? What are you doing to improve the areas that you feel    need improvement?

3.  What is the one word that you would use to describe yourself?

4.  What attracted you to our organization?

5.  How do you prioritize your time and workload?

6.  Please describe your ideal job; work environment; day at work.

7.  What specific goals have you established for your career? What are your plans to make these things   happen?

8.  What is your definition of success? How do you know when you are successful? Please give an example of a recent success.

9.  How would you describe your abilities to work as a member of a team? What do you think makes someone a successful team player?

10. How would you rate your ability to deal with stress? How would you describe your ability to handle high pressure situations?

11.  How would you rate your ability to deal with conflict? Please give an example of a time when you had a conflict; how did you resolve it?

12.  What job has been your favourite? What did you like best about it?

13.  What are your long term career goals?

14.  What is your greatest professional accomplishment to date?

15.  How much supervision have you received in previous positions? Was that a good fit? Would you prefer more or less supervision?

16.  Please describe a situation that you were unable to resolve. What did you learn from this? In retrospect, would you have done anything differently?

17.  What is the quality that sets you apart from other candidates?

18.  What motivates you? If you were tasked with motivating a team, how would you do so?

19.  What does the term diversity mean to you? Do you think having a diverse workforce is important? Why?

20.  Please give an example of a time that you were forced to comply with a policy with which you did not agree?

21.  Please describe an example of a time that you delivered “world class” customer service.

22.  What steps do you take in making a decision or solving a problem?

23.  Please give an example of a time that you were able to identify a small problem and correct it before it became a major problem?

24.  What is the best piece of advice you ever received?

25.  What do you do when you begin to feel overwhelmed with your workload or responsibilities?

26.  How comfortable do you feel in giving presentations to a group?

27.  How comfortable do you feel training others? How can you tell if someone is “getting” what you are trying to teach them? What would you do if they weren’t?

28.  How good of a listener would you say you are? Have you ever found yourself in a situation that you found it hard to be a good listener?

29.  How comfortable are you with multi-tasking? Do you handle interruptions well?

30.  Please describe a situation that you found yourself working with someone that didn’t like you? How did you handle this? What did you learn from the experience?

31.  What kind of people do you find it most difficult to work with? How do you handle dealing with difficult people?

32.  What is the most significant contribution that you have made in your career thus far?

33.  Please describe a time that you failed to meet a deadline. What did you fail to do? What were the repercussions? What did you learn?

34.  How well do you handle criticism? What would you do if you disagreed with the criticism? What is the most helpful criticism you have ever received?

35.  What was the last argument that you won and how did you do so?

36.  What is the management style that you most prefer from a supervisor?

37.  What do you like to do in your spare time?

38.  What aspect of your last position gave you the most satisfaction?

39.  Are you involved in your community?

40.  Are you a member of any professional organizations?

For Positions in the Field of Education

1.      What motivated you to become an educator?

2.      Define what you believe to be the ideal teacher?

3.      How do you motivate students? What would you do if you realized that your approach wasn’t working or wasn’t as effective as you wanted it to be?

4.      How comfortable are you managing a classroom? What is your classroom management philosophy? What have you found to be the toughest aspect of classroom management?

5.      What do you believe are the most important recent developments within the industry?

6.      How do you develop curriculum? What would you do if you realized that your curriculum wasn’t effective?

7.      How do you evaluate students’ performance? How can you tell if a student is “getting” the material? How can you tell if they are not? How would you deal with this situation?

8.      How do you individualize learning in a classroom of students with different learning styles and needs?

9.      What teacher had the greatest influence on you?

10.      How do you handle students with consistent behaviour problems?

11.      How would you work with parents who disagree with your teaching style or assessment of their child?

12.      How do you involve parents in the learning process?

41.      Please describe a time that you deviated from your lesson plan for a “teachable moment?”

42.      Please describe a lesson plan that you have developed. What were the objectives, the format of the lesson and how you evaluated whether or not the objectives were achieved?

43.      What is your view of the role of a principal (or other administrator)?

44.      Do you believe that humor has value in the classroom? Is so, how do you use it to your advantage?

45.      What do you do when a student comes to you with a personal problem?

46.      How would your students describe you as a teacher?

47.      What is the most important lesson that you want to teach your students?

48.      How would you respond if a parent complained about a topic you were teaching?

49.      What is your view of the value of technology in the classroom? What programs are you comfortable with? How do you integrate technology into your teaching?

50.      What other activities (committees, etc.) would you be interested in becoming involved with?

For Environmental/Non-Profit Positions

1.      What attracts you to this position? From what you know about the position, what job duties are most exciting to you?

2.      What do you know about our organization?

3.      How does the mission of our organization fit with your goals and objectives?

4.      What is the skill or quality that you possess that would be of most value to our organization?

5.      How well do you handle controversy? Please give an example of a time that you had to deal with a controversial situation.

6.      How do you evaluate an agency when you are looking for a job?

7.      What do you think this job requires and how do you match those requirements?

8.      What makes you think you could be successful here?

9.      How do you feel about working with a Board to determine organizational goals and implement new plans/programs?

10.      What is your experience with fundraising? How comfortable are you with approaching donors?

11.      From what you know about our organization, what opportunities or concerns can you identify as you think about joining us?

For Social Service Positions

1.      In your opinion, what are the greatest challenges/barriers to the population that this organization serves?

2.      Why have you selected a career in social work?

3.      What do you hope to accomplish as a social worker?

4.      What is your philosophy of social work?

5.      What do you think of the recent changes in the welfare system?

6.      What do you think is going to happen in the field in five years?

7.      What are the different kinds of diversity that you would expect to encounter in this position/working with this clientele?

8.      What computer programs are you comfortable with? How do you track and manage data?

9.      How familiar are you with various community resources? How do you handle working with individuals from other agencies? How do you develop relationships with partner agencies?

10.      How do you motivate clients? How do you handle clients that are not motivated?

11.      How do you maintain professional boundaries while still developing appropriate relationships with your clients?

12.      Please give an example of how you would deal with a difficult or angry client.

13.      Please describe how you assess client needs. What steps would you take in developing a case plan for each client?

14.      How do you stay current on trends within the field?

15.      Social service work can sometimes be very intense; how do you relieve everyday tensions?

16.      What have you learned in school that will help you do this job?

17.      How do you feel about home visits

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